Difference between revisions of "Main Page"

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Proceed to: [[secure area]]  
'''[https://www.mediawiki.org/wiki/Help:Contents WikiSyntax]'''


== Customer Documentation ==
*[[Accu-Link/Accutel/Innovada/FMG - New Agent - Job Tools Package]]
*[[Accutel]]
*[[Accu-Link]]
*[[Accu-Link-How-To]]
*[[FMG]]


or [[Accu-Link-How-To]]
==Voice Documentation==
*[[Voice Ticket Procedures]]
*[[Create a SIP Trunk For MPLS customers]]
*[[Carrier Information]]
*[[Level 3 Escalation]]
*[[TATA Escalation]]
*[[Trixbox Fmg-Accutel-Excel Group]]
*[[SMS800]]
*[[VOIP Android Softphone Configuration (Bria)]]
*[[No incoming call guide]]
*[[Validating Call samples]]
*[[Cisco Meraki Dashboard]]
*[[Configuring Meraki's]]
*[[Call Center FreePBX]] (AccuLink and Accutel)
*[[Office FreePBX]] our new phone system replacing all Trix boxes
*[[Link to old voice system]]
*[[How to look up phone numbers and their vendors]]
*[[OpenSIPs]]
*[[Faxcore]]
*[[Voice Provisioning strings for phones/ATA]]
*[[Frontier Voice Domains and password]]
*[[SIP Troubleshooting for incoming and outgoing calls]]
*[[How To Provision SIP Accounts Reseller WO ]]
*[[Audio Code & FaxCore ATA configuration]]
*[[Ordering new Toll-Free Number (faxcore)]]
*[[Voice Star * Features]]
*[[FreePBX issues/changes/resolution]]
*[[How to Log into & provision an ATA]]
*[[LD Navigata Process]]
*[[Grandstream DP715 Provisioning]]
*[[Configure X-Lite on PC]]


or [[Reseller How-To]]
*[[Frontier Security Alarm Services]]


or [[VoIP Porting & DID Ordering How-To]]
*[[705 long distance issue]]
*[[Voice Issues and Resolutions]]


or [[Atop]]
*[[Itel Ticket portal]]


==FusionPBX==
*[[How to add Domains]]
*[[Accounts tab]]
*[[Dialplan]]
*[[Apps]]
*[[Status]]
*[[Advanced]]
*[[Coming Soon]]


[[Protected]]
==Legacy Voice Systems==
*[[Call Pilot]]
*[[Meridian 1 (a.k.a. SL1, a.k.a M1, a.k.a. Option-61)]]
*[[Symposium Call Center Server (a.k.a. Contact Center Manager)]]
*[[FMG Lavalife Australia 900 Service]]
 
==How to guides==
*[[Cologix Ticket Portal]]
*[[Handy HP Commands ]]
*[[Mikrotik KFC Upgrades]]
*[[Cradlepoint Troubleshooting-Fail over test Failed]]
*[[Moneymart MPLS to NAT router conversion]]
*[[Verifying BOLD VPN - THE ALARM SYSTEM ]]
*[[POLICE TPIA TRAFFIC ]]
*[[SNMP GRAPHS - Verification/ Enable on NOC ]]
*[[SNMP On Smart RG ]]
*[[SNMP Bandwidth Graphs Script]]
*[[Circle K Viptela]]
*[[Circle K Switch Config]]
*[[Circle K Viptela Port 4/LTE Provision]]
*[[Access Mikrotik Router Remotely through Winbox]]
*[[Step 1: Troubleshoot Slow Speeds/ Packet Loss  ]]
*[[Step 2: Troubleshoot Slow Speeds/ Packet Loss  ]]
*[[Step 3: Troubleshoot Slow Speeds/ Packet Loss  ]]
*[[Configure: Smart RG 505n  ]]
*[[How to Team Broadcom and Intel Network adapters in the same server]]
*[[How to Remove customers from receiving Maintenance notifications ]]
*[[Cisco RMA Instructions ]]
*[[Cisco : Basic Commands Reference]]
*[[Juniper/Junos OS: Basic Commands Reference]]
*[[PROCEDURE ON TICKETS IN QUEUE  ]]
*[[PROCEDURE ON CLOSING TICKETS  ]]
*[[How to Create and send out a Maintenance window  ]]
*[[New customer rollout (MPLS AND NON-MPLS) ]]
*[[How to Mitigate a DdoS attack (over TPIA) ]]
*[[Laura Secord down site procedure]]
*[[Trouble Shooting Procedure Hydro-One sites]]
*[[Juniper Firmware Upgrade]]
*[[TPIA Troubleshooting process]]
*[[Smart RG SR505N Firmware Upgrade]]
*[[Troubleshooting Cradle point]]
*[[Updating Firmware on cradle points]]
*[[3G Failover Testing and Configuration]]
*[[Spamguard]]
*[[Navigata]]
*[[Nagios XI - Details Overview]]
*[[Checking for CRC Errors]]
*[[How to log into a SmartRG/Cradle point remotely]]
*[[Jasper-Static IP - 1-TO-1 NAT]]
*[[Viewing ZFS Filesystems and Information]]
*[[How to Install/Setup SecureCRT]]
*[[Versent Default Gateway]]
*[[CPanel information/check if user is blocked by firewall]]
*[[CPanel Brute Force information/check if user is blocked by firewall]]
*[[Crystal Glass DHCP LAN subnet mask incorrect]]
*[[Bridge Mode Modem to PPPoE]]
*[[Putting Bell Hub 2000 in Bridge Mode]]
*[[SRX110 VDSL Upgrade]]
*[[ROOTS STORE DEPLOYMENT]]
*[[Firewall]]
*[[Frontier connects me email guide]]
*[[Acklands Juniper configuration]]
*[[CISCO VDSL (Sasktel) Config ]]
*[[Create a new Management Node (2020)]]
*[[151 Power Bars]]
*[[151 Security/Access Cards]]
*[[Outdoor Intercom Door Bells]]
*[[PRONORTH setup]]
*[[Zyxel Setup]]
*[[Timesheets]]
*[[Reseller Work Orders and Troubleshooting ]]
*[[FMG Noc Processes 2017  ]]
*[[530 monitoring  ]]
*[[Frontier Portal Processes ]]
*[[Shaw Templates ]]
*[[DSL Failover / Moving to Backup ]]
*[[ICM Not Working]]
*[[How to insert Large Data Files into Noc DB ]]
*[[FMG - Install VPN for Remote Agents]]
*[[Villa Da Vinci - How to Document - Zhone]]
*[[Cradle point Setup]]
*[[Vendor Look Up Tool]]
*[[Mikrotik w/ Multiple VLANs & SSIDs]]
*[[Juniper SRX110 - Refurbish]]
*[[YUM-KFC Configuration]]
*[[Coffee-time Forticlient how to]]
*[[Create Purchase Order]]
*[[iperf3 Testing]]
*[[7373 Martin Grove - Troubleshooting]]
*[[YM - Configuration]]
*[[Frontier Inventory System]]
 
==Call Center Documentation==
*[[Vendor Support #s]]
*[[Circle K Cutover]]
*[[ATOP IPTV Dealer Information]]
*[[ATOP IPTV Roku Setup]]
*[[ATOP IPTV Apple Setup]]
*[[ATOP Job Tool.pdf]]
*[[Honeywell Alarmnet Set up]]
*[[Honeywell Total Connect]]
*[[Manitou Work Station Customer Add]]
*[[Manitou Bold Alarm Frontier]]
*[[Onebox Portal for EFAX logins]]
*[[Troubleshooting DSL/VDSL]]
*[[Checking MAC ADDRESS / IP / UPTIME TPIA Connection]]
*[[Troubleshooting Equipment]]
*[[:Bell : How-to]]
*[[:Equinix Portal]]
*[[:Closing tickets]]
*[[:Cogeco TPIA]]
*[[:Telus TPIA Ticket Portal]]
*[[:Telus Escalate Process]]
*[[:Rogers Escalate Process]]
*[[:Bell Aliant Escalation Chart]]
*[[:Bell Escalation Chart]]
*[[:MTS Escalation Chart]]
*[[:Zayo Escalation Chart]]
*[[:Rogers TPIA Escalation Chart]]
*[[:Bell Dispatch Access Hours]]
*[[:Earth Link Escalation Chart]]
*[[:Storm Internet Escalation Chart]]
*[[:MegaPath Ticket Portal]]
*[[:MDNX Portal]]
*[[:Cash Store Ticket Reporting]]
*[[:Support-Voice Procedure]]
*[[:OSPF Alert Escalation Procedure]]
*[[:How to open a mass ticket]]
*[[:How to use NOC]]
*[[:Check Radius File via NOC Website]]
*[[:How to check Sync/Sync rates on Bell portal]]
*[[:Verify if a public IP is accessible from outside our network]]
*[[:Cash Store Ticket Reporting Steps]]
*[[:Execulink]]
*[[Troubleshooting Circuits/Connections]]
*[[Log Bot Process]]
*[[Colo Access Guide]]
*[[Troubleshooting Circuits/Connections with Back UP Solutions]]
*[[Observium Alerts for BGP sessions]]
*[[Fail2Ban and FraudBot]]
*[[Cogeco Peer1 Contact and Escalation List]]
*[[QueueMetrics Job Tool]]
*[[FMG Cupid Payment-Processors Info]]
*[[Shared Drive Info for Moncton Call Centre]]
 
==ACCUTEL==
*[[Accutel Infrastructure]] - listing of servers and IP addresses
*[[Conferencing Applications - Internal and Customer]] - listing of web URLs and their IP addresses
*[[Backup and Emergency Procedures]]
*[[Compunetix Support]] - for the Summit Audio Bridge, Web Presenter, Event Call Dashboard (a.k.a. Web Moderator)
*[[Accutel How To | How To ... ]]
*[[Accutel Information Bucket | Information Bucket ]] - other important information for safe keeping
 
==Software Documentation==
*[[Frontier Inventory]]
*[[Telus API - Renew SSL Certificate]]
*[[Telus API - Portal]]

Revision as of 10:10, 1 April 2022

WikiSyntax

Customer Documentation

Voice Documentation

FusionPBX

Legacy Voice Systems

How to guides

Call Center Documentation

ACCUTEL

Software Documentation

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