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Server configuration Information

• cpanel servers
• XenServers
• click2learn Includes click2lead/cxiis
• Server Inventory as per racks at 151 Front Street
• Server Inventory at 530 Kipling Avenue
• Nagios Monitoring Server
• Exchange Servers
• Nagios Warnings
• SIP Routing
• Sasktel PPPoE
• PLESK Mail Server
• Remote Access Management
• Noc Stuff

Shipping

• Fedex

How to guides

• Juniper Firmware Upgrade
• Smart RG SR505N Firmware Upgrade
• Troubleshooting Cradle point
• Updating Firmware on cradle points
• 3G Failover Testing and Configuration
• Spamguard
• Navigata
• Nagios XI - Details Overview
• Checking for CRC Errors
• Viewing ZFS Filesystems and Information
• How to Install/Setup SecureCRT
• Versent Default Gateway
• CPanel information/check if user is blocked by firewall
• Crystal Glass DHCP LAN subnet mask incorrect
• Bridge Mode Modem to PPPoE
• SRX110 VDSL Upgrade
• Trixbox Fmg or Accutel
• Firewall
• SMS800
• FMG Lavalife Australia 900 Service

Storages

• zfs530 Mounted in Corporate rack 536 Kipling Ave
• frnt-824-store-01 mounted at 151 Front street
• NetApp at 151

Call Center Documentation

• Vendor Support #s
• Troubleshooting Equipment
• Bell DSL & Ticket Portal
• Equinix Portal
• Telus Ticket Portal
• Telus Escalate Process
• Bell Aliant Escalation Chart
• Bell Escalation Chart
• Bell Dispatch Access Hours
• MegaPath Ticket Portal
• MDNX Portal
• Cash Store Ticket Reporting
• Support-Voice Procedure
• How to open a mass ticket
• How to use NOC
• Check Radius File via NOC Website
• How to check Sync/Sync rates on Bell portal
• Verify if a public IP is accessible from outside our network
• Cash Store Ticket Reporting Steps
• Execulink