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Customer Documentation
How to guides
- Cologix Ticket Portal
- Handy HP Commands
- Mikrotik KFC Upgrades
- Cradlepoint Troubleshooting-Fail over test Failed
- Moneymart MPLS to NAT router conversion
- Verifying BOLD VPN - THE ALARM SYSTEM
- POLICE TPIA TRAFFIC
- SNMP GRAPHS - Verification/ Enable on NOC
- SNMP On Smart RG
- SNMP Bandwidth Graphs Script
- Circle K Viptela
- Circle K Switch Config
- Circle K Viptela Port 4/LTE Provision
- Access Mikrotik Router Remotely through Winbox
- Step 1: Troubleshoot Slow Speeds/ Packet Loss
- Step 2: Troubleshoot Slow Speeds/ Packet Loss
- Step 3: Troubleshoot Slow Speeds/ Packet Loss
- Configure: Smart RG 505n
- How to Team Broadcom and Intel Network adapters in the same server
- How to Remove customers from receiving Maintenance notifications
- Cisco RMA Instructions
- Cisco : Basic Commands Reference
- Juniper/Junos OS: Basic Commands Reference
- PROCEDURE ON TICKETS IN QUEUE
- PROCEDURE ON CLOSING TICKETS
- How to Create and send out a Maintenance window
- New customer rollout (MPLS AND NON-MPLS)
- How to Mitigate a DdoS attack (over TPIA)
- Laura Secord down site procedure
- Trouble Shooting Procedure Hydro-One sites
- Juniper Firmware Upgrade
- TPIA Troubleshooting process
- Smart RG SR505N Firmware Upgrade
- Troubleshooting Cradle point
- Updating Firmware on cradle points
- 3G Failover Testing and Configuration
- Spamguard
- Navigata
- Nagios XI - Details Overview
- Checking for CRC Errors
- How to log into a SmartRG/Cradle point remotely
- Jasper-Static IP - 1-TO-1 NAT
- Viewing ZFS Filesystems and Information
- How to Install/Setup SecureCRT
- Versent Default Gateway
- CPanel information/check if user is blocked by firewall
- CPanel Brute Force information/check if user is blocked by firewall
- Crystal Glass DHCP LAN subnet mask incorrect
- Bridge Mode Modem to PPPoE
- Putting Bell Hub 2000 in Bridge Mode
- SRX110 VDSL Upgrade
- ROOTS STORE DEPLOYMENT
- Firewall
- Frontier connects me email guide
- Acklands Juniper configuration
- CISCO VDSL (Sasktel) Config
- Create a new Management Node (2020)
- 151 Power Bars
- 151 Security/Access Cards
- Outdoor Intercom Door Bells
- PRONORTH setup
- Zyxel Setup
- Timesheets
- Reseller Work Orders and Troubleshooting
- FMG Noc Processes 2017
- 530 monitoring
- Frontier Portal Processes
- Shaw Templates
- DSL Failover / Moving to Backup
- ICM Not Working
- How to insert Large Data Files into Noc DB
- FMG - Install VPN for Remote Agents
- Villa Da Vinci - How to Document - Zhone
- Cradle point Setup
- Vendor Look Up Tool
- Mikrotik w/ Multiple VLANs & SSIDs
- Juniper SRX110 - Refurbish
- YUM-KFC Configuration
- Coffee-time Forticlient how to
- Create Purchase Order
- iperf3 Testing
- 7373 Martin Grove - Troubleshooting
- YM - Configuration
- Frontier Inventory System
ACCUTEL
- Accutel Infrastructure - listing of servers and IP addresses
- Conferencing Applications - Internal and Customer - listing of web URLs and their IP addresses
- Backup and Emergency Procedures
- Compunetix Support - for the Summit Audio Bridge, Web Presenter, Event Call Dashboard (a.k.a. Web Moderator)
- How To ...
- Information Bucket - other important information for safe keeping